Join Us as a Technical Professional Services Engineer!
At ORBCOMM, we re looking for a highly skilled Technical Professional Services Engineer to lead customer-facing solution deployment, technical onboarding, and operational performance improvements across our refrigerated container and maritime IoT solutions. In this role, you ll serve as the technical expert for our customers helping them implement ORBCOMM technologies, optimize their operations, and fully leverage the capabilities of our platform.
This is an exciting opportunity to work directly with global shipping lines, ports, and container OEMs while driving solution adoption, performance reliability, and customer satisfaction across mission-critical environments.
Why You ll Love Working Here:
As a key member of our Customer Operations and Technical Services organization, you will work closely with global customers across North America, Europe, LATAM, and APAC supporting deployments used on vessels, ports, and refrigerated container fleets worldwide. You ll collaborate daily with engineering, product, customer success, and support teams to ensure seamless implementations and high-performance operations.
This role offers the opportunity to influence customer outcomes, improve operational performance, and play a hands-on role in transforming how the industry manages refrigerated containers and maritime logistics.
With a flexible hybrid work schedule, you can enjoy the best of both worlds engaging in-person collaboration at our Hyderabad office, while also benefiting from the autonomy and comfort of remote work.
What You ll Do:
Customer Enablement Technical Delivery
- Lead the technical implementation and onboarding of ORBCOMM solutions for shipping lines, ports, and container manufacturers.
- Configure and validate customer environments, ensuring solution readiness and alignment with contractual requirements.
- Troubleshoot hardware, software, connectivity, and integration issues across IoT devices and platform systems.
- Provide technical expertise on reefer container operations, device behavior, and data flow.
Operational Performance Escalation Management
- Monitor customer KPIs and drive improvement actions to increase reliability and hit rates.
- Manage technical escalations, coordinating root-cause investigations with engineering and support.
- Follow and contribute to SOPs, ensuring consistency, quality, and operational excellence.
Customer Interaction Training
- Deliver engaging technical presentations, onboarding sessions, and solution training for customer teams.
- Build strong customer and vendor relationships by acting as a trusted technical advisor.
- Influence customer stakeholders by translating complex technical issues into clear, actionable insights.
Reporting, Insights Automation
- Create and refine reports, dashboards, and insights that communicate performance trends and improvement opportunities.
- Identify opportunities for workflow automation, system optimization, and process enhancement (nice to have).
- Train internal and external teams on platform capabilities, best practices, and operation of ORBCOMM solutions.
Who You Are:
You re a customer-focused technical problem solver who thrives in dynamic environments and enjoys getting hands-on with devices, data, and operational processes. If you have:
- A Bachelor s degree in Engineering (Electrical, Mechanical, Industrial, Systems, Computer, or similar).
- 4 5 years of experience in technical support, field engineering, professional services, or customer success engineering.
- Strong understanding of operational environments (maritime, port, logistics, or industrial experience preferred).
- Experience troubleshooting connected hardware/software systems, integrations, and IoT devices.
- Excellent communication, customer interaction, and presentation skills.
- Strong process mindset with proven ability to follow and enforce SOPs.
- Ability to leverage AI-enabled tools and automation to enhance productivity, with a commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
About Us:
At ORBCOMM, we re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!
Ready to Join Us
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
