Technical Product Manager

As a Technical Product Manager for the internal Observability & Insights Platform, you will play a crucial role in defining the product strategy, overseeing discovery and delivery, and ensuring that engineers and stakeholders across 350+ services can effectively build, debug, and operate with confidence. Your responsibilities will include owning and evolving a platform encompassing logging (ELK stack), metrics (Prometheus, Grafana, Thanos), tracing (Jaeger), structured audit logs, and SIEM integrations, while competing with high-cost solutions like Datadog and Honeycomb. Your impact will be both technical and strategic, with a focus on enhancing developer experience, reducing operational noise, and driving platform efficiency and cost visibility. Key Deliverables: - Successfully manage and deliver initiatives from the Observability Roadmap / Job Jar, tracked via RAG status and Jira epics. - Conduct structured discoveries for upcoming capabilities such as SIEM exporter, SDK adoption, and trace sampling. - Design and implement scorecards in Port to measure observability maturity across teams. - Ensure feature parity and stakeholder migration in cost-saving initiatives like Datadog and Prometheus. - Track and report platform usage, reliability, and cost metrics aligned with business outcomes. - Drive feature documentation, adoption plans, and enablement sessions across engineering. Jobs To Be Done: - Define and evolve the observability product roadmap covering Logs, Metrics, Traces, SDK, Dashboards, and SIEM. - Lead dual-track agile product discovery for upcoming initiatives, gathering context, defining problems, and validating feasibility. - Collaborate with engineering managers to break down initiatives into quarterly deliverables, epics, and sprint-level execution. - Maintain the Observability Job Jar and present RAG status every 2 weeks with confidence supported by Jira hygiene. - Define and track metrics to measure the success of each platform capability including SLOs, cost savings, and adoption percentage. - Collaborate closely with FinOps, Security, and Platform teams to ensure observability aligns with cost, compliance, and operational goals. - Promote the adoption of SDKs, scorecards, and dashboards through enablement, documentation, and evangelism. Ways Of Working: - Operate in dual-track agile mode, discovering next quarter's priorities while delivering the current quarter's committed outcomes. - Maintain a GPS PRD (Product Requirements Doc) for each major initiative, defining the problem, rationale, and value measurement. - Collaborate deeply with engineers in backlog grooming, planning, demos, and retrospectives. - Follow RAG-based reporting with stakeholders, escalating risks early and presenting mitigation paths clearly. - Operate with full visibility in Jira, driving delivery rhythm across sprints. - Use quarterly Job Jar reviews to recalibrate product priorities, staffing needs, and stakeholder alignment. Requirements: - 10+ years of product management experience, preferably in platform/infrastructure products. - Demonstrated success in managing internal developer platforms or observability tooling. - Experience in launching or migrating enterprise-scale telemetry stacks like Datadog, Prometheus/Grafana, Honeycomb, Jaeger. - Ability to translate complex engineering requirements into structured product plans with measurable outcomes. - Strong technical background in cloud-native environments such as EKS, Kafka, Elasticsearch. - Excellent documentation and storytelling skills, especially to influence engineers and non-technical stakeholders. Success Metrics: - Reduction in Datadog/Honeycomb usage & cost post migration. - Uptime & latency of observability pipelines (Jaeger, ELK, Prometheus). - Scorecard improvement across teams (Bronze, Silver, Gold). - Number of issues detected/resolved using the new observability stack. - Time to incident triage with new tracing/logging capabilities.,