Technical Operations Engineer

As a Corporate Operations Engineer within the IT Support Technician team at a technology company, your main goal is to support the people and technology that are essential to the operation of Google. You will be responsible for providing front-line user support for internal tools and technologies, as well as contributing to technical projects, process improvement, and documentation efforts. **Key Responsibilities:** - Provide remote and technical support to engineers, including root cause analysis of IT issues on multiple technologies and platforms, directly contributing to their productivity and operational efficiency. - Collaborate and partner with internal peers, external vendors, and other technical support teams to coordinate and expedite troubleshooting, process improvements, and the timely resolution of technical incidents and problems. - Develop, implement, and maintain scripts, tools, processes, and automated solutions to prevent technical issues, enhance user productivity, and streamline recurring tasks as part of service improvements. - Own and manage IT projects focused on technical solutions and improvements, ensuring design, planning, and delivery. - Analyze data to demonstrate the business impact and value of delivered technical projects and solutions. **Qualifications Required:** - Bachelor's degree in computer science, a related technical field, or equivalent practical experience. - 1 year of experience in IT operations, troubleshooting Linux, technical support, customer engagement, and networking. You will be working within the Platforms and Devices team, which focuses on Google's computing software platforms across various environments, as well as first-party devices and services that leverage Google AI, software, and hardware to create innovative user experiences globally. Your role will involve providing crucial technical support, collaborating with internal and external teams, and driving process improvements to ensure the smooth operation of Google's technology infrastructure.,