Technical Operations Engineer

Role Expectations:

• Execute and maintain SOPs for production operations, onboarding, and integration support.
• Handle incident response, troubleshoot system and data issues, and ensure timely resolution.
• Support partner configurations, API setups, and access management processes.
• Monitor systems proactively to identify and prevent outages or performance degradation.
• Collaborate with engineering to analyze root causes and build long-term automation solutions.
• Develop and maintain internal tools, scripts, and dashboards to improve operational efficiency.
• Ensure proper documentation, audit trails, and process compliance.

Must Have Skills:

Technical Foundation

• Strong hands-on experience with SQL (PostgreSQL/MySQL) for data queries and reconciliation.
• Good understanding of REST APIs, JSON, and using tools like Postman / Insomnia for testing and debugging.
• Proficiency in Linux command line, shell operations, and basic networking (DNS, IPs, routing)

Scripting Automation

• Working knowledge of Python or Bash for automation and scripting small utilities.
• Experience in automating repetitive tasks such as data syncs, API triggers, and report generation.

Monitoring and Incident Management

• Practical exposure to New Relic, Grafana, Coralogix, CloudWatch, or equivalent for observability and alerting.
• Familiarity with incident management tools like Jira Service Management, PagerDuty, Zenduty, or similar.
• Ability to interpret logs, analyze system behavior, and identify production issues quickly
• Cloud and Infra
• Experience working on AWS (EC2, S3, CloudWatch, IAM) or GCP environments.
• Basic understanding of CI/CD workflows using Jenkins, GitHub Actions, or GitLab CI.
• Exposure to Kubernetes / Docker for troubleshooting and containerised environments.
• Soft Skills
• Strong ownership mindset with analytical problem-solving.
• Effective communication and coordination skills with cross-functional teams.
• Ability to manage priorities under operational pressure.

Good to have skills

• System and Knowledge Integration
• Experience with Kong Gateway, Cloudflare, or similar API gateway tools.
• Exposure to message queues like Kafka, RabbitMQ, or SQS.
• Familiarity with fintech or insurance platforms, including claims or financial reconciliation systems.
• Automation and Deployment Process
• Knowledge of Git, CI/CD pipelines, and version control best practices.
• Experience building Ops automation scripts or tools using Python frameworks (e.g., FastAPI, Flask).
• Awareness of security best practices, API authentication (JWT, OAuth2), and secret management tools (AWS Secrets Manager, Vault).
• Reporting and Data
• Experience with reporting automation, data validation scripts, or ETL workflows.
• Familiarity with Excel/Google Sheets automation and data visualization tools.
• Process and Collaboration
• Exposure to ITIL processes (incident, problem, and change management).
• Ability to document SOPs, RCA reports, and create internal knowledge base entries

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 24 years of experience in Technical Operations, Platform Support, or DevOps roles.
• Experience working in Fintech, Insurtech, SaaS, or other large-scale distribute systems preferred.