Technical Lead

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

Join the PACS for SaaS (P4S) Team, a critical, cross-functional group focused on providing Level 3 technical support and permanent solutions for our live cloud clients. This role is ideal for a highly motivated, technically skilled professional who thrives in a fast-paced environment, prioritizing root cause analysis and rapid, high-quality resolution of complex product issues.

Advanced Incident Management & Resolution:

• Serve as a Subject Matter Expert (SME) in end-to-end resolution of client issues, managing support tickets from initial query through successful fix deployment.
• Lead the resolution of high-priority Sev1/critical escalations.
• Conduct Root Cause Analysis (RCA) for complex live client issues, focusing on permanent fixes rather than temporary workarounds.

Technical Solution Development & Deployment:

• Design and deliver automated correction packages to accelerate deployment and resolution cycles.
• Assist the deployment team with technical clarifications and support during fix/correction rollouts in UAT and Production environments.
• Execute and support critical or complex deployments in UAT and Production, often requiring off-hours engagement.

Client & Stakeholder Communication:

• Act as a Single Point of Contact (SPOC) for critical client escalations, providing timely status updates and engaging directly with clients for clarification or detailed product explanations.
• Coordinate regularly with ODM/SDM (Operations/Service Delivery Managers) to provide status updates and participate in client calls.

Product Expertise & Knowledge Transfer

• Collaborate with L1 Product Development to clarify fixes, help replicate issues, and provide core fix suggestions.
• Provide Product Knowledge Transfer (KT) and training to new hires and internal teams (e.g., CCC) to enhance overall product expertise.

Customization & Reporting:

• Develop and implement alternate product logic/customizations as needed to resolve pressing client or bank-specific requirements.
• Handle data extraction and assist banks in customizing and generating essential regulatory or annual reports.

• Proven experience in Technical Support and Application Support(Transact, FCM, TDH, DES, Wealth), for enterprise software, preferably in a cloud environment.
• T24 Transact (AA, Payments, Accounting, Reporting, Private Banking, Core, Financial & Retail, Delivery, API )
• Strong analytical and Root Cause Analysis (RCA) skills.
• Minimum 2 years to 15+ years of experience in T24.
• Proficiency in data extraction and a background in writing/customizing business logic (e.g., Corrections, SQL, scripting, or product-specific configuration).
• Exceptional collaboration, communication, and client management skills.
• Ability to work flexible hours for critical deployments and major incident support

• Maternity leave:

  Transition back with 3 days per week in the first month and 4 days per week in the second month

• Civil Partnership:

  1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership

• Family care:

  4 weeks of paid family care leave

• Recharge days:

  4 days per year to use when you need to physically or mentally needed to recharge

• Study leave:

  2 weeks of paid leave each year for study or personal development