Technical Lead - Salesforce Service Cloud

As a highly skilled Salesforce Service Cloud Technical Lead in our Hyderabad team, your role involves leading the configuration, deployment, and delivery of Salesforce Service Cloud solutions. You will guide developers and admins, ensuring high-quality implementations that meet business needs. Your deep technical knowledge of Salesforce Service Cloud, experience with integrations, and hands-on configuration will be key in this role. Key Responsibilities: - Lead the configuration and deployment of Salesforce Service Cloud solutions. - Implement features like Case Management, Knowledge Base, Omni-Channel, CTI integrations, and Service Console. - Configure Service Cloud elements such as queues, assignment/escalation rules, workflows, email templates, and automation. - Ensure adherence to Salesforce best practices, security standards, and compliance guidelines. Administration & Platform Management: - Oversee daily Salesforce administration tasks including user management, profiles, roles, permissions, and data access. - Manage sandbox refreshes, deployments, and release management using DevOps practices. - Monitor platform health, perform maintenance, and optimize performance. Technical Team Collaboration: - Collaborate with cross-functional teams to drive project delivery. - Integrate Salesforce with external systems as required. - Support ongoing maintenance, upgrades, and performance tuning. Qualifications Required: - 8-10 years of IT experience with 5+ years in Salesforce CRM, particularly Service Cloud. - Hands-on experience in Salesforce Service Cloud features like Case Management, Knowledge Management, Omni-Channel, CTI, and Service Console. - Strong experience in Salesforce Lightning, Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs. - Solid understanding of Salesforce security model, sharing rules, roles, profiles, and permission sets. - Experience in integrations using MuleSoft, REST/SOAP APIs, or third-party applications. - Excellent communication, stakeholder management, and problem-solving skills. Preferred Certifications: - Salesforce Certified Service Cloud Consultant - Salesforce Platform Developer I/II - Salesforce Administrator / Advanced Administrator,