Technical Lead - Oracle CX Consultant

Role Overview

Technical Skills

• Develop and customize Oracle RightNow Service Cloud components, including (Mandatory to have)
• Reports and Dashboards/Scheduling
• Widget Customizations, Customer Portal configuration
• Custom Scripts and Addins
• Javascript API, Custom Process (CPM), Custom scripts
• Integrations and Workspace Design
• REST API, PHP, ROQL
• Configure and enhance Oracle Sales Cloud features (Good to have)
• Sandbox, Pages, Work areas, Workspaces
• OTBI and BIP reports
• Groovy Scripts, Oracle SQL, Application Composer
• Sales plugin in Outlook, Import/Export, Integrations (REST/SOAP API), Workflow
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in Oracle CX implementation and support
• Hands-on expertise in Oracle RightNow Service Cloud, Sales Cloud and CDM modules
• Proficiency in scripting (Groovy, JavaScript, PHP), API integrations, and report development
• Experience in functional configuration and business process mapping
• Excellent communication and interpersonal skills
• Good to have experience in Oracle Eloqua
  

Preferred Attributes

• Oracle CX certifications
• Experience working with global teams and clients
• Ability to work independently and as part of a team
• Strong analytical and documentation skills