Technical Customer Support Executive

Job Title: Technical Customer Support Executive

Location: Sector 58, Noida, Uttar Pradesh – 201301

*Department: Customer Support Working

* Days & Timing: Monday – Saturday | (9:30am – 6:30pm/ 11:00am to 8Pm)

* Experience: 2 years in technical customer support

*Job Summary We are looking for a proactive and customer-focused individual with minimum 2 years’ experience in technical customer support.

The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Resolve issues efficiently and maintain a positive tone.
• Record all interactions accurately in the CRM system.
• Escalate complex cases to the appropriate teams.
• Suggest improvements to enhance the support process.
• Maintain company standards in all customer interactions.

* Requirements Graduated in B.Tech, Polytech, B.sc (Electronic) and IT.

• Experience in technical Support
• 2 years of technical customer support.
• Good communication skills in English and Hindi, along with strong interpersonal skills, are required.
• Ability to multitask and manage time effectively.
• Customer-first mindset and problem-solving attitude.
• Both male and female candidates can apply What We Offer
• Supportive and collaborative work culture.
• Training and development opportunities.
• Clear career growth paths within the organization.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Shift:

• Day shift

Application Question(s):

• Mandatory Graduated in B.Tech / Polytech, B.sc (Electronic) and IT

Experience:

• CRM software: 1 year (Required)
• Technical support: 2 years (Required)
• Customer support: 1 year (Required)
• problem-solving: 1 year (Required)
• customer queries: 2 years (Required)
• technical customer support: 2 years (Required)

Language:

• English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person