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Rapsys Technologies
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Technical Customer Support Executive

Technical Customer Support Executive

Rapsys Technologies

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:22 hours ago| Platform: Shine logo

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Skills Required

strong interpersonal skills good communication skills ability to multitask problemsolving attitude

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Customer Support Executive, your role involves handling customer inquiries, resolving issues efficiently, collecting feedback, and ensuring excellent service delivery across all communication channels. Your proactive and customer-focused approach will be crucial in maintaining company standards in all customer interactions. Key Responsibilities: - Respond to customer queries via phone, email, and chat. - Resolve issues efficiently while maintaining a positive tone. - Record all interactions accurately in the CRM system. - Escalate complex cases to the appropriate teams. - Suggest improvements to enhance the support process. - Maintain company standards in all customer interactions. Qualifications Required: - Graduated in B.Tech, Polytech, B.Sc (Electronic), or IT. - Minimum 2 years of experience in technical customer support. - Good communication skills in English and Hindi. - Strong interpersonal skills. - Ability to multitask and manage time effectively. - Customer-first mindset with a problem-solving attitude. The company offers a supportive and collaborative work culture, training and development opportunities, and clear career growth paths within the organization. Both male and female candidates can apply for this full-time, permanent position with a day shift schedule. (Note: The additional details of the company were not found in the provided job description),

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Technical Customer Support Executive