Technical Customer Support Executive

Technical Support & Success Executive

Experience:

Salary :

Preferred Notice Period

Shift

Opportunity Type:

Placement Type:

(*Note: This is a requirement for one of Uplers' Clients)

Must have skills required :

Customer Service OR Customer Technical Support OR Technical Support, Slack OR Troubleshooting, SDK OR API OR Postman OR Shell Scripting OR Python OR JavaScript

Phyllo (One of Uplers' Clients) is Looking for:

Technical Support & Success Executive who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

Role Overview Description

Technical Support & Success Executive

Location: Bangalore, Karnataka, India

About Us:

Phyllo is a data gateway that allows social data to be accessed from source platforms (e.g.

YouTube, Twitch, Upwork, Shopify, Twitch, etc.). We build the underlying infrastructure that

connects with every creator platform, maintain a live data feed to the systems used by these

platforms to manage creators data, and provide a normalized data set so that businesses can use creators data in a simple yet impactful way.

More info at: Our website:

About the role:

Description: If you love to delight customers and wow them with your technical skills but also

enjoy working with engineers on complex problems, this role may be for you. As an API solutions Engineer, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers. You should excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver.

What you'll be expected to do:

• Assist customers set up integration with our application program interface (API).
• Understand customers business requirement and help the customer integrate their application, to Phyllos fullest potential.
• Embody our core values and uphold our unique company culture
• Field Customer Support emails and calls about API features, functionality, and integration
• Be a tireless investigator; Serve as a liaison between our customers and product managers
• Engage in development discussions to create/improve our internal processes and systems Troubleshoot production issues related to our API and document processing
• Be comfortable using coding samples and snippets of code to communicate with developer

Clients

Requirements:

• You can demonstrate and explain API knowledge
• You can hear a use case and creatively apply our API functionality to solve that use case. You

take ownership of customer feedback

• You have working knowledge of programming languages.
• You have general knowledge of web technologies and related tools.
• You demonstrate strong technical writing skills
• You are a self starter
  

Youll be a good fit if:

• 3-5+ years of experience supporting and solutioning APIs
• Solid understanding of RESTful web services and architecture
• Working knowledge of software used to develop in these languages
• Degree in computer science or equivalent experience required
• Excellent oral and written communication skills and Strong customer focus
• Ability to juggle many tasks and projects in a fast-moving environment
• Self-starter who is excited about technology.
• Experience working directly with customers.
  

What we offer:

Hybrid Working Environment:

work-life balance.

Flexible Hours:

Innovate and Evolve:

What's in it for you?

We invest in our people and believe in hiring for high-potential and humble individuals who can

rapidly grow their responsibilities as the company scales. You will infuse insights and ideas into business decision-making, solutions strategy, and the innovation roadmap for each product.

Do you truly want to make a difference and revolutionize the creator economy through data?

If yes, Phyllo is the perfect place for you.

How to apply for this opportunity:

Easy 3-Step Process:

1. Click On Apply! And Register or log in on our portal

2. Upload updated Resume & Complete the Screening Form

3. Increase your chances to get shortlisted & meet the client for the Interview!

About Our Client:

Phyllo is a data gateway to access creator data directly from the source platforms. Phyllo builds the underlying infrastructure that connects with every creator platform, maintains a live data feed to the systems these platforms use to manage creators' data and provides a normalized data set so that businesses can make use of creators' data in a way that is simple yet impactful.

We integrate the entire process lifecycle, unifying these teams and their conversations, documents, data and workflows into one, collaborative platform, which enables unprecedented visibility, traceability, accountability and process efficiency.

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!