Technical Customer Support Executive

1 - 3 years

4 Lacs

Posted:12 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Technical Customer Support Executive Voice (Gurgaon)

Job Overview

Hiring for Technical Customer Support Executives for a technical voice-based support process. The role includes handling customer technical queries, troubleshooting issues, and providing accurate resolutions over voice calls.

Role & Responsibilities

  • Handle voice-based technical customer queries.
  • Diagnose and troubleshoot technical issues.
  • Provide step-by-step assistance to customers.
  • Maintain call quality and process compliance.
  • Document interactions and resolutions accurately.
  • Meet performance and productivity targets.

Eligibility Criteria

  • Minimum

    1 year of Technical Customer Support experience

    (on paper).
  • Qualifications accepted:

    Graduate / Undergraduate

    .
  • Strong English communication skills required.
  • Comfortable with

    rotational shifts

    and

    5 days working

    .

Assessments Required

  • SVAR: B1

  • Voice Versant: Score 60

  • WBI

  • Operations round

Salary & Benefits

  • CTC: Up to 4.7 LPA

  • Take Home: Approx 34,400 per month

  • Both-side cab facility provided

  • 5 days working, rotational week-offs

  • PF, ESIC, and other statutory benefits included.

Job Location

Gurgaon / Gurugram

Key Skills

Technical Support, Voice Process, Customer Handling, Troubleshooting, Query Resolution, Inbound Process, Outbound Process, Communication Skills, Problem Solving.

Contact to Apply

9464506938 / 9056293253

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