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Technical Consulting Engineer

Technical Consulting Engineer

Cisco

8 - 10 years

13 - 18 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

networking layer 2 protocols customer support data center evpn switching eigrp nx-os aci bgp ccnp ios lacp routing vlan linux lan debugging shell scripting dhcp vxlan python ip dns ospf stp pagp technical consulting firewall hsrp ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Consulting Engineer | 8+ years + (DC, ACI, IOS-XR, IOS-XE,R&S)

Job Title:

Team:

Meet the Team:

CX team comprises exceptional technical guides focused on delivering best-in-class customer experience. We address complex business challenges with network-centric solutions, accelerating customer and partner success. The Data Centre Switching team specifically tackles intricate, substantial issues for Cisco''s top customers, offering a superb opportunity to master the latest technology and products within a technically diverse and supportive environment. This role involves in-depth technical research, reproducing customer environments in labs, collaborating with product development and engineering teams, and strong communication with customers and internal partners.

Your Impact:

As a Senior Technical Consulting Engineer within CX Support Services, you will work on complex and in-depth networking problems, requiring strong analytical, problem-solving, engineering, and communication skills. You will be instrumental in driving the successful resolution of technical issues reported by customers and innovating ways to prevent future issues. You will represent Cisco, always acting in the best interest of our customers.

Key Responsibilities

Provide level 3 support to debug sophisticated and complex network topologies independently for Cisco customers.
Work on complex problems requiring in-depth evaluation of various factors.
Provide systems/product training to customers and contribute to building a knowledge base for customer support and internal partners.
Effectively utilize cisco lab setups to reproduce and address the customers problems
Act as the focal point for high-impact, large enterprise account problem resolution related to their Data Center.
Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive product quality.
Interact across Global TAC teams and development teams at a peer level.
Collaborate with engineers from multiple teams and the field, aiding them in problem resolution.
Troubleshoot the most complex network issues faced by customers.
Recreate customer issues in the lab environment.
Conduct Root Cause Analysis (RCA) of problems.
Report new bugs to the software engineering team and collaborate for bug resolution.
Responsible for end-to-end customer problem resolution.
Write technical articles (tech zone articles) related to technology and problem resolution.

Minimum Qualifications/Experience:

Typically requires a Bachelor''s Degree in a technical field with equivalent experience, plus 8-10 years of Data Centre related experience.
In-depth knowledge of Data Centre Networking and Data Centre Products.
Good experience in the Networking industry and knowledge of products and protocols.
Trusted resource in the areas of NXOS, ACI, IOS-XR, IOS-XE, and their underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies, and related capabilities).
Excellent communication and customer support skills, self-motivated with a focus on execution.
Experience with debugging and verification methodologies.

Preferred Qualifications/Experience:

CCNA / CCNP / CCIE DC certification an added advantage.
Scripting experience (Python, Linux, Shell scripting) an added advantage.
A good understanding of NXOS/ACI an added advantage.
Data Center Technologies experience, for example, VXLAN, EVPN, VPC, NEXUS Dashboard.
Excellent Knowledge of Layer 2 protocols like Port security, MACsec, ACL, private VLANs, IP internetworking, LAN Switching Protocols (MLS, Trunking (802.1Q), STP, HSRP, LACP/PAGP).
Excellent Knowledge of Layer 3 Protocols like OSPF, EIGRP, BGP, ISIS.
Network management protocols experience, for example, PTP, NTP, DNS, DHCP.

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Technical Consulting Engineer