What You ll Do
Cisco seeks a Technical Consulting engineer and customer Delivery, to join some of the industrys brightest minds in developing and deploying todays most sophisticated Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain.
The ideal candidate demonstrates proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize.
Role & Responsibilities
Works for worldwide customers within their own team or with other Cisco teams to address problems and improve future products
Solves reported product and network problems of moderate to high complexity
Efficiently utilize databases of existing issues, debugging tools, and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer happiness
Keeps up-to-date with the latest technology trends/products in order to deliver high-quality support to customers
Who You ll Work With
CX Technology Group, which will be a part of the CX India Theatre
As part of the CX Support Services team you will have the opportunity to work with some of our largest customers across various domains, support sophisticated service requests, and develop automation & Innovation projects in-house, within the security domain
Who You Are
The Technical Consulting Engineer will have a working background in the Security domain
Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients, etc
Good understanding of Cisco ISE architecture and policies along with R&S concepts
Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP
Working knowledge of Wireshark & programming languages like Python
Experience in working in a Customer support environment with excellent customer handling skills
Logical problem-solving approach and analytical skills
Minimum qualification
Bachelor s or Master s degree in engineering
A minimum of 8+ years of experience with Security Technologies preferably Cisco
A minimum of 6 years of experience in a Support environment with proven
Troubleshooting experience in sophisticated environments
Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage
Linux, VMware knowledge would be a plus
Experience in working on Cisco Products - IOS/IOS-XE routers, ASA, FTD etc would be a plus
Passion and proven ability to learn and work in a diverse team environment
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We adopt digital and help our customers implement change in their digital businesses. Some may think we re "old" (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can t put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hairDon t care. TattoosShow off your ink. Like polka dotsThat s cool. Pop culture geekMany of us are. Passion for technology and world-changingBe you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
