Technical Consulting Engineer

2 - 7 years

2 - 7 Lacs

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Your main focus will be driving incident restoration during outages with a secondary focus on Continual Service Improvement activities to benefit the overall service. You will be a key resource in driving growth and customer sentiment across our Cloud Calling platform.

Qualifications:

  • 2.5+ years of experience in advanced technical support
  • Cisco Certified Network Associate certification required
  • Cisco Certified Network Professional or Voice Collaboration certification preferred
  • Possess the ability to think analytically while working in a high volume work environment
  • Able to easily communicate complex concepts and instructions to non-technical end-users
  • Possess knowledge and understanding of network designs and concepts
  • Able to apply technical knowledge to troubleshoot and isolate VoIP Issues

Required Knowledge/Technical Skills

  • Intermediate level experience in handling Cisco IP telephony Network Infrastructure.
  • Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols .etc.
  • Intermediate understanding of switching - VLAN, Voice VLAN, Inter Vlan routing, PoE etc.
  • Basic Understanding of UCS machines, ESXi and CIMC
  • Intermediate/Expert understanding of the following Cisco Unified Communication Products
  • CUCM 7.x, 8.x and above
  • Cisco Unity Connection
  • Cisco Unified Communication Express Cisco Unity express
  • Cisco Voice Gateways (ISR Routers and Analog gateways)
  • Gateway protocols: H323, SIP, MGCP
  • Trunks, E1/ T1(CAS, CCS), FXS /FXO etc.
  • Gatekeepers
  • Understanding of CUBE

Key Skills

  • Excellent Voice and Communication Skills.
  • Global orientation and Process oriented.
  • Ability to stay focused and Open to work in night shifts
  • Proactive Monitoring of alarms and incident cases.
  • Managing Phone Queues.
  • Incident tracking to ensure continuity across shifts.
  • Coordination of communication bridges during major outages.
  • Work with multiple vendors/teams as required to drive issues to resolution.
  • Execute changes and tasks as assigned per defined procedures.
  • Follow proper documentation procure on incidents and adhere to defined SLA/SLOs
  • Use Lab to recreate scenarios to provide solution to issues.

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