Posted:9 hours ago|
Platform:
Work from Office
Full Time
As a Technical and support coordinator, you will be responsible for attending customer calls, sending responses, sharing the project reports, maintaining and managing the technical documentation, NOC monitoring, FCR Filining, AMC calls details, Updating project status reports etc; Understand and apply network solutions based on organizational needs
Strong understanding of networking protocols (e.g., TCP/IP, DNS, DHCP). Maintain and update technical documentation, including diagrams, plans and procedures.Collect and manage Installation Reports (IR) to track and resolve technical issues.Monitor Network Operation Center (NOC) activities and management to ensure smooth operations.Maintain accurate records of customer interactions, reports, and technical documentation.Handle customer emails and inquiries promptly and professionally.Work collaboratively with other teams like tendering and finance for procurement of required materials.
Basic networking skills, Document management.
Pathcom Technologies
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