Technical & Business Operations Agent

Sourced Group, an Amdocs Company

1 - 4 years

7 - 11 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

basic ticketing excel cloud ms office amdocs room business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will serve as first point of contact for incidents and service requests from end-users.
You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
You will provide simple solutions at a basic level based on script/methods and procedures
You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

All you need is. . .

Recent graduates; experience is an added value
Experience with ticket-handling system is an advantage
Documentation skills, excellent verbal and written communication skills
Experience in using MS Office and end-user applications

Why you will love this job:

You will have a wide scope of activities
You will have excellent products and solutions
You will have scope for professional development

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