Overview
To act as the pivot or intermediary between end-users and IT to ensure that business requirements and functional requirements are identified, documented and delivered as a strategic and cost-effective solution providing business benefit and process improvement. Support the Development and Test team members throughout the System Development Life Cycle.
Key Accountabilities and Main Responsibilities
- Meets with users and subject matter experts to gather and analyse business requirements.
- Facilitates definition of the scope and context of business requirements analysis for initiatives.
- Gathers, analyses and documents business requirements - communicating the desired outcome of the system enhancement/development.
- Gathers analyses and documents functional specifications to support the business requirements and communicates these in technical terms to analyst programmers, testers and project team members.
- Manages business requirements, functional requirements and technical specification documentation.
- Manages business requirements change requests throughout the project lifecycle.
- Liaises with Developers/Technical Solutions & Design to ensure that the technical solution achieves the desired outcome.
- Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
- Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams.
- Perform peer review and sign-off of business and technical SDLC deliverables for other team members where appropriate.
- Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
- Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.
- Assist with escalated Production Support issues and conduct root cause analysis.
- Works as a crucial component of a project team responsible for enhancing existing systems or developing new systems.
- Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem.
- In consultation or collaboration with Senior staff and or Manager, manage and balance client and stakeholder expectations and report and escalate where needed.
- Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
- Logging and accessing technical solutions within the JIRA database and thoroughly documenting status of all client liaisons and communications.
Experience & Personal Attributes
- 2+ Years Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
- 2+ Years experience with web-based applications is highly desirable.
- 3+ years development experience preferable
- Knowledge of Business Use Case Modelling desirable
- Knowledge of Link Group s supported IT systems is desirable.
- Knowledge of Link Group IT s software development cycles is desirable
- Working knowledge of SQL.
- Working knowledge of MS office products.
- A good understanding of structured project delivery methodologies
- Experience in conducting business process re-engineering
- Ability to multi-task and deliver objectives within strict timelines
- Sound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlines
- Excellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clients
- Exceptional analytical skills in order to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.
- Ability to learn new technologies, and be able to work and deliver high quality documentation in a challenging environment
- Experience working in an outsourced or offshored environment is desirable
- Self-motivated with a strong team spirit
- Adaptability to working hours in order to meet business needs.
- A tertiary qualification in Information Technology, Business or a related discipline
- Demonstrated capability in Business Analysis or similar
