Job
Description
Respond to and resolve technical inquiries and support tickets via phone, email, or chat. software, and network-related issues. Provide step-by-step guidance to users on system functionality and best practices. Diagnose, troubleshoot, and resolve Collaborate with the development and IT teams to escalate and resolve complex issues. Document support interactions, solutions, and common issues in the knowledge base. Train users on new technologies, tools, or updates as needed. Monitor system performance and report recurring issues or trends to the relevant teams. Assist in the setup, configuration, and maintenance of software systems. Ensure compliance with company policies and industry best practices in all support activities. Flexibility to work in any timezone as required by the role. QUALIFICATIONS: Bachelor s degree in computer science, Information Technology, or related field (or equivalent work experience). Proven experience of 1-2 years in technical support, IT helpdesk, or a similar role. Strong problem-solving skills and the ability to diagnose technical issues. Proficiency in HTML, CSS, JavaScript and Frontend libraries. Familiarity with networking concepts, hardware, and software troubleshooting. Excellent verbal and written communication skills. Strong organizational skills and the ability to prioritize tasks. A customer-first mindset with a focus on delivering exceptional service. Career Level - IC2 Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
