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Technical Analyst 2-Support

Technical Analyst 2-Support

Oracle

0 - 2 years

2 - 4 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Computer science Analytical skills Cloud Services Relationship building Cloud Troubleshooting Customer engagement Information technology Service quality Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking someone with 0-2 years of experience possessing the following qualifications: Technical Background : Bachelors degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor s degree is also considered. Communication Skills : Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers. Learning and Certification : Cloud Associate / Foundations / Professional Certification(s) from any cloud provider highly recommended. Career Level - IC2 Technical Support & Troubleshooting : Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions. Customer Engagement & Relationship Building : Foster positive customer relationships by delivering exceptional support and understanding their needs. Knowledge Management & Documentation : Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices. Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality. Proactive Support : Anticipate potential issues and provide proactive support to prevent disruptions.

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