Technical Account Representative

Job Title:

Location

About the Company/Team:

Oracle Customer Success Services (CSS) is a leading provider of enterprise-grade, end-to-end cloud services that enable organizations to improve their Oracle investments. As part of our growth strategy, we are seeking a highly experienced Senior Principal Technical Account Manager (TAM) to join our team. Our ideal candidate will have extensive service delivery/operations background with Oracle products and a strong focus on customer satisfaction.

Job Summary:

We are seeking a seasoned professional with over 15 years of experience in cloud infrastructure and customer management to lead and manage strategic customer relationships. The successful candidate will possess deep expertise across multiple cloud platforms, with a strong focus on Oracle Cloud Infrastructure (OCI). The Senior Principal Technical Account Manager will be responsible for designing and implementing scalable, secure cloud architectures, leading cloud migrations, and driving long-term value for our enterprise customers.

Key Responsibilities:

• Design and implement scalable, secure cloud architectures, including complex network designs, using Oracle Cloud Infrastructure (OCI) and other cloud platforms (AWS, Azure, GCP)
• Lead cloud migrations, lift-and-shift strategies, and third-party system integrations for enterprise customers
• Conduct cloud environment build and security, including automation processes and governance controls
• Develop and maintain strategic customer relationships, ensuring customer satisfaction and trust
• Collaborate with cross-functional teams to resolve issues, share updates, and ensure customer success
• Conduct strategic planning sessions with key stakeholders and provide technical guidance and support

Qualifications & Skills:

Mandatory:

• 15+ years of experience in cloud infrastructure with strong exposure to customer relationship management
• Expertise in Oracle Cloud Infrastructure (OCI) architecture, components, and services
• Hands-on knowledge of AWS, Azure, GCP, and experience with IaaS/PaaS solutions across these platforms
• Professional certifications in OCI, AWS, Azure, or GCP (preferred)
• Strong background in enterprise architecture, with the ability to align business, application, and technology layers

Good-to-Have:

• Experience with Oracle or other cloud IaaS/PaaS solutions and services
• Skilled in designing and implementing cloud architectures, including network design
• Experience with cloud lift-and-shift, workload migration, and third-party integrations
• Knowledge of Oracle infrastructure and legacy-to-cloud migration strategies