Technical Account Manager - Eastern Hours

Time Zone - Eastern Hours ( 5:30 PM IST - 2:30 AM IST)

This role will partner, influence and support project and leadership teams in strategy development and execution by providing subject matter business/technical expertise in Oracle Products especially products that fall under OCI (SaaS, IaaS, PaaS). Act as a trusted advisor and liaison between Customer and Oracle implementation, Support and Development teams in implementing best practices to enhance the value of Oracle Products and Oracle Cloud.

Position Overview:

• Client advocate that provides guidance around product expertise and translates Customer needs/requirements into integrated solutions.
• Responsible for understanding and translating Customers business requirements into specific systems, applications, or process designs.
• Able to do fit gap analysis and come up with a roadmap to transition and implement a best fit solution that meets customer requirements.
• Act as an advocate for the Customer.
• Excellent understanding of Oracle Product set (Fusion, OCI, on-prem) to be able to enable business process transformation discussions with the Customer and with internal teams.
• Be able to manage the communication and bring needed focus from various teams in ensuring project follows standard lifecycle from discovery, design, development, implementation, testing to go-live activities (SDLC).

• Key leader, contributor and proactive collaborator to define and align the functional and technical vision for the program solution.
• Provide strategy and solution support for Oracle SaaS products. Be well versed and able to understand the verticals (HCM, ERP, SCM, Sales Cloud, and EPM) with broader overarching understanding and support for Oracle Cloud products.
• Participate in identifying the system, subsystems, and interfaces, validate technology assumptions and evaluate alternatives.
• Align with product roadmap and features with Oracles new release cycles, business enhancements and production break-fix solutions.
• Lead and oversee end to end SDLC process from requirement intake, design, build, testing and deployment.
• Works closely with management – Portfolio Manager and the roles within the pods (e.g., Business Analyst, Integration Specialist, QA, etc.) and contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.
• Drive the deployment of Customers workloads to Oracle Cloud by providing deployment guidance, supporting development of the Customers Cloud adoption model, and providing appropriate recommendations to overcome blockers.
• In this role one will engage with a wide cross section of internal and external partners – development, support, services, and third-party partners to drive Oracle Cloud adoption efforts. Cross functional team management experience is a must.
• Management of large and complex service solution in a large enterprise or service provider.
• Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization.
• Understanding of CSS Service Portfolio (Cloud and On-prem).