Job
Description
As a Customer Success Manager (CSM) at Cyble, you will play a crucial role in ensuring customer satisfaction and driving account growth within the Threat Intelligence (TI) and cybersecurity domains. Your responsibilities will include: - Acting as the primary point of contact for enterprise TI customers, facilitating smooth onboarding, adoption, and ongoing success. - Translating customer goals into measurable outcomes through platform utilization and operational workflows. - Proactively monitoring customer health scores and engaging at-risk accounts to prevent churn. - Conducting periodic business reviews (QBRs) to showcase ROI, performance metrics, and roadmap alignment. In terms of technical ownership and solution engineering, you will be expected to: - Understand customers" threat intelligence and security stack, identifying integration points and operationalizing Cyble's TI capabilities. - Serve as the technical liaison between customers, product, and engineering teams to ensure issue resolution and feature feedback. - Customize use cases, workflows, and dashboards based on customer-specific security needs. - Conduct product demos, feature enablement sessions, and train security teams on leveraging the full platform capability. Your role will also involve identifying opportunities for upselling and cross-selling within existing accounts, collaborating with Sales and Product Marketing to design growth plans, and owning the renewal process with a target of net revenue retention above 100%. Additionally, you will collaborate with cross-functional teams, share customer insights with Product Management, and contribute to product roadmap discussions. Qualifications required for this role include: - 5-8 years of experience in Customer Success, Technical Account Management, or Solution Engineering within the Cyber Threat Intelligence / Security SaaS domain. - Strong understanding of CTI concepts such as TTPs, IOCs, malware analysis, dark web, and vulnerability intelligence. - Proven track record of upselling/cross-selling within enterprise accounts. - Excellent communication and presentation skills to simplify complex technical problems. - Experience using CRM and CS tools like HubSpot, Gainsight, Salesforce, JIRA, etc. About Cyble: Cyble is a cybersecurity intelligence company that is transforming the industry with its proactive cyber threat detection and mitigation solutions. Established in 2019, Cyble has rapidly become a global leader in cybersecurity, with a presence in 20 countries and headquarters in Alpharetta, Georgia. Cyble's mission is to provide visibility, intelligence, and cybersecurity protection through cutting-edge technology, empowering enterprises to stay ahead of cyber threats. The company values inclusivity, innovation, and continuous improvement, offering employees autonomy and flexibility in a collaborative work environment. To learn more about Cyble, visit www.cyble.com.,
