13 Cs Tools Jobs

As a Customer Success Manager at our fast-growing B2B SaaS company, your role is crucial in ensuring customer success through exceptional products, proactive support, and continuous innovation. You will be the trusted advisor for our clients, maximizing their experience and ensuring long-term success with our platform. **Key Responsibilities:** - Manage and nurture client accounts, guiding them through onboarding, adoption, and renewals. - Act as the primary customer liaison, ensuring their objectives are effectively met through our product. - Monitor and analyze customer health metrics, addressing potential issues proactively to minimize churn. - Conduct regular business reviews and strateg...

As an Account Manager Customer Success at illumine, your role is crucial in ensuring that our US-based customers receive exceptional experiences and maximize the value they get from our childcare management platform. You will be responsible for building strong relationships with childcare centers and school leaders, driving product adoption, and championing customer success every step of the way. **Key Responsibilities:** - Own and nurture a portfolio of US-based childcare centers and schools, establishing deep relationships with center owners and directors. - Drive product adoption and engagement by assisting customers in extracting the maximum value from illumine. - Conduct onboarding sess...

As a Customer Success Manager (CSM) at Cyble, you will play a crucial role in ensuring customer satisfaction and driving account growth within the Threat Intelligence (TI) and cybersecurity domains. Your responsibilities will include: - Acting as the primary point of contact for enterprise TI customers, facilitating smooth onboarding, adoption, and ongoing success. - Translating customer goals into measurable outcomes through platform utilization and operational workflows. - Proactively monitoring customer health scores and engaging at-risk accounts to prevent churn. - Conducting periodic business reviews (QBRs) to showcase ROI, performance metrics, and roadmap alignment. In terms of technic...

Associate u2013 Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the s...

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a compre...

About the Role We are looking for a dynamic and tech-savvy Customer Success Manager (CSM) with a strong understanding of Threat Intelligence (TI) and cybersecurity domains. The ideal candidate will act as the trusted advisor to customers ensuring value realization, solving technical challenges with a solution-engineer mindset, and driving account growth through upsell and cross-sell opportunities. This role is a perfect blend of relationship management, technical depth, and business acumen. Location: Bangalore/India Reports To: Director Customer Success What You'll Do At CYBLE: Customer Success & Retention: Act as the primary point of contact for enterprise TI customers, ensuring smooth onbo...

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a compre...

Collaborate with CS Product Managers to define a blueprint for CS tools and identify improvement opportunities. Participate in solution evaluation and feasibility analysis with business and technical teams Gather business and software requirements such as scope, process flow, alternatives and risks. Translate requirements into functional and technical specifications, use cases, process diagrams to secure alignment with development and testing teams. Conduct impact analysis, gap analysis and change requests effectively across projects Evaluate and flag risks related to implementation, testing and launch. Support the launch of products/features into the market and locally optimize them over ti...

About We are a growing team in the B2B SaaS industry, focused on driving product adoption and ensuring customer satisfaction. As a Customer Growth Consultant, you will play a critical role in reducing churn, increasing retention, and identifying upsell opportunities. Key Responsibilities Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption, and renewal. Act as the primary point of contact for customers, ensuring their goals are met with our product. Monitor customer health metrics and proactively address issues to minimize churn. Conduct regular business reviews and success planning sessions. Collaborate cross-functionally with Sales, Product, Engineerin...

As a Sales and Customer Success Executive at Kwikpic, you will be a trusted partner guiding users to success. You will play a crucial role in driving adoption, retention, and growth by helping photographers discover powerful AI features, ensuring businesses maximize ROI, and building long-term relationships with customers. Your responsibilities will include lead generation, conversion, onboarding, customer engagement, retention, growth, and providing valuable feedback to shape the product roadmap. To excel in this role, you should have a Bachelor's degree in Business, Communications, or a related field. Additionally, you should have at least 1 year of experience in Sales, Customer Success, A...

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a compre...

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a compre...

Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose u2013 Be inspired by our higher calling of improving lives. Be Alight u2013 act with integrity, be real and empower others. Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a compre...