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Technical Account Manager / Delivery Manager / Customer Success Manager Cyble

6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As a Customer Success Manager (CSM) at Cyble, you will play a crucial role in ensuring customer satisfaction and driving account growth within the Threat Intelligence (TI) and cybersecurity domains. Your responsibilities will include: - Acting as the primary point of contact for enterprise TI customers, facilitating smooth onboarding, adoption, and ongoing success. - Translating customer goals into measurable outcomes through platform utilization and operational workflows. - Proactively monitoring customer health scores and engaging at-risk accounts to prevent churn. - Conducting periodic business reviews (QBRs) to showcase ROI, performance metrics, and roadmap alignment. In terms of technic...

Posted 4 days ago

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