Tech Support (USA)

**Job Description:** As a Technical Support Specialist, your role involves assisting customers in troubleshooting, diagnosing, and resolving technical issues. Your strong technical expertise, exceptional problem-solving abilities, and customer-centric approach will be essential in providing top-notch support. You will be responsible for: - Providing timely technical support to customers through various channels such as phone, email, and chat. - Diagnosing and addressing hardware, software, and network-related issues. - Guiding customers through step-by-step solutions and ensuring proper product usage. - Escalating complex issues to the appropriate teams when necessary. - Maintaining accurate records of customer interactions and resolutions. **Qualifications Required:** - A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. - Previous experience in technical support, IT helpdesk, or customer service is advantageous. - Strong problem-solving and analytical abilities. - Excellent communication and interpersonal skills. - Familiarity with ticketing systems, remote support tools, and CRM platforms. If you join us, you can expect a competitive salary, opportunities for professional growth, a collaborative work environment, and exposure to cutting-edge technology. This is a full-time, permanent position with a night shift schedule and in-person work location. ,