Tech Support & QA Specialist

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About Club Feast:

Tech Support & QA Specialist

Position Overview:

Tech Support & QA Specialist

Key Responsibilities:

Internal Technical Support:

• Provide technical support to internal team members, resolving system and admin-related issues efficiently.
• Serve as the main point of contact for tech-related inquiries within the team, escalating complex issues when necessary.

Internal System QA Testing and Troubleshooting:

• Conduct regular QA testing for internal tools and systems to identify and resolve bugs or functionality issues.
• Collaborate with developers to test updates, fixes, and new features to ensure smooth operations.

Support Documentation and Training:

• Develop and maintain technical guides and support resources for internal team members.
• Provide training and setup guidance for internal systems and tools as needed.

Issue Escalation and Reporting:

• Document and escalate unresolved issues to the development team, ensuring timely resolution.
• Maintain detailed logs of support interactions and QA results to identify trends and drive improvements.

Process Improvement:

• Identify opportunities to enhance internal support processes and documentation, improving efficiency and effectiveness.

Requirements:

• Experience:

  Minimum 5 years in technical support, QA, or a related field, preferably in a remote or international team setting.

• Technical Skills:

  Strong aptitude for troubleshooting internal systems and tools, with experience in QA methodologies and testing tools.

• Analytical Skills:

  Ability to analyze internal issues and identify trends to inform process improvements.

• Problem-Solving:

  Proactive and resourceful approach to diagnosing and resolving issues.

• Communication:

  Excellent verbal and written communication skills in English, with the ability to explain technical concepts clearly to team members.

• Team-Oriented:

  Collaborative mindset with a focus on supporting internal teams effectively.

• Organizational Skills:

  Ability to manage multiple tasks, prioritize efficiently, and thrive in a fast-paced environment.

• Strong SQL and Github Experience

Why Join Club Feast?

• Work Remotely:

  Enjoy the flexibility of working from anywhere. Fixed Schedule

• Collaborative Team:

  Join a dynamic, inclusive team that values every idea.

• Meaningful Impact:

  Support a company that champions local and minority-owned restaurants.

• Professional Growth:

  Access opportunities for learning and development.

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