Tech Lead - Google Dialogflow - Developer

Candidate

EXL Service.

Tech Lead - Google Dialogflow - Developer

Band :Manager / Senior Manager (25+ positions)

Noida / Gurgaon / Pune / Bangalore ( Hybrid Model )

Permanent/ Full time

Experience :

Role-

Shift-

Working Days-

Work Mode-

Mandatory Skills:

• Chatbot development, Voicebot , IVR

  combination of any 2 skills

• Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.

• ADK, Playbooks, Troubleshooting

• Natural Language Processing, Python/ Node.JS
• Design, develop and implement cloud-based Conversational AI solutions.
• Client Management along with individual contributor.
• Good communication.

Basic Function:

• Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
• Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
• Must have done min. 3-5 projects in Dialogflow.
• Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform
• Understanding of UI elements, APIs, Database interfaces etc.
• Own the technical solution and ensure all technical aspects are implemented as designed
• Must have ability to create high and low level design, architecture documents
• Must assess risk involved in the project and highlight and mitigate to drive outcome
• Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization
• Ensure best practices is followed while coding or integrations & perform code/ integration review
• Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations
• Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand

Essential Functions:

• Good communication and presentation skills
• Self-motivated, team player, action and results oriented.
• Process driven and conceptual thinking
• Change Management skills
• Innovative thinker
• Quick and agile learner
• Working across cultures with sensitivity, partnering, driving with a focus on business impact

Plz reply to the following queries along with your updated resume :

Current Designation :

Reason for change :

Reporting to :

Max team size handled :

Date of Birth

PAN Number :

Qualification :

Open to work in Shift

Current CTC (Fixed + Variable) :

CTC Expectation :

Any other offer in hand or in process :

If yes, Please mention the offer details :

Official Notice Period :

Are you serving the Notice period :

Mention your Last Working Date :

Location Staying at :

Location Interested in (Noida / Gurgaon / Pune / Bangalore) :

Domains worked on :

Expertise in Technical Skills :

Total years of exp :

Conversational AI

Conversational AI Developer

Chatbot

Voicebot

IVR

Google Dialogflow

Agentic AI

Stakeholder management

Team Management

Client Handling

Client Geographies managed (US/UK)

end-to-end Projects done

Conversational AI Platforms

ADK

Playbooks

Troubleshooting

NLP

Python

Node.js

esign, develop and implement

developing intent and utterances

developing NLP based intent classification

integration expertise in Conversational AI, NLP/NLU modelling

Omni channel communication platform

Ever interviewed by EXL SERVICE in past :

About EXL :www.exlservice.com

EXL Service (Global Presence in 10 Countries and +; with over 49 delivery centers) www.exlservice.com

• https://www.linkedin.com/company/exl-service ;
• https://www.exlservice.com/services-and-solutions/digital-and-ai ;
• Partnerships | EXL
• EXL Service Newsroom | EXL named a Leader and Star Performer in Everest Group Payment Integrity Solutions PEAK Matrix® Assessment 2025
• EXL Service Newsroom | EXL Reports 2025 First Quarter Results
• EXL Posts $501 Million in Q1 2025 Revenue, 53% from AI Services
• Industry-specific LLMs to become focus of innovation, expert says - Insurance News | InsuranceNewsNet
• EXL to participate in upcoming investor conferences

EXL Digital :

Digital Intelligence:

• Outcomes: Real digital transformation creates deeper customer experiences, faster speed to market, growing revenues and profitability. At EXL, everything we do is outcome oriented, ensuring the business is not only transformed, it’s built to stay ahead.
• Context: We’re experts in more than technology and advanced analytics; we’re experts in our clients’ industries and businesses. This enables us to look deeper to identify and capitalize on opportunities to outperform.
• Orchestration: Our digital specialists understand both technology and the context in which it is applied. This enables to orchestrate complex and interdependent technologies – AI, robotics, analytics, machine learning and more – to deliver targeted solutions.

Operations: BFSI (Banking, Financial service & Insurance) IT (Product Based Organization) & Consulting, BPO

Analytics: Acquired Inductis. 2000+ employees in analytics division. Ranked 2nd best Analytics organization across the world.

At EXL, we’re experts in more than analytics, operations management, and technology. We’re experts in you, and your industry. This gives us the context to look deeper to identify and capitalize on opportunities to outperform. We call it Digital Intelligence: the all-important combination of digital and domain knowledge, human and technology, coming together to create breakthrough results.

Digital Intelligence is why companies in the world’s most complex industries—from insurance to healthcare to transportation—bring us their toughest challenges, their seemingly impossible goals.

headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa

We work as one committed team, with one overarching goal: to give our clients the power to transform—to move from playing catch-up to leading the pack. Because we’re not content to help our clients adapt to change. We embolden them to lead the change.

22 Offices in India : 6 in Noida, 3 in Gurgaon / Pune / Chennai / Kochi each and 1 in Jaipur / Bangalore / Hyderabad / Ahmedabad.

Thanks and Regards,

Rashmi K. Vishwakarma

M : 9833965671 / 9321442718

rashmi@ultimatesearch.in

Ultimate Search Pvt. Ltd.

Life is too short for a wrong job