12 Ccai Jobs

Job Title: CCAI Technical Product Owner Department: Engineering Reports To: Sr. Manager, CCAI Technology Enablement Summary: We are seeking a highly skilled Technical Product Owner (TPO) to lead the delivery of Contact Center AI (CCAI) and CCaaS (Contact Center as a Service) solutions. This role sits at the intersection of business, technology, and operations driving AI-powered customer engagement capabilities from concept to production. The TPO will work closely with product managers, architects, AI/ML teams, developers, operations, and vendors to define requirements, manage backlogs, and ensure delivery of scalable, reliable, and customer-centric AI-powered contact center solutions across ...

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Responsibilities: Design and develop conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. Build and maintain d...

Role Description: As an AI/ML Engineer, you will develop applications and systems that leverage AI tools and Cloud AI services, ensuring production-ready quality. Your work will involve implementing generative AI models and applying techniques such as deep learning, neural networks, and chatbots. Summary: You will be responsible for: Solutioning and designing CCAI applications utilizing Google Cloud Machine Learning Services. Integrating chatbot solutions with CCAI and other cloud services. Developing CCAI flows, pages, webhooks, and integration into playbooks. Creating agents in Agent Builder and integrating them into end-to-end pipelines using Python. Applying GenAI-Vertex AI models, inclu...

Role: CCAI Development Fulltime (Work from office Mon-Fri) Location: Hyderabad/Bangalore/Pune Dialogflow, CCAI Development, Conversation design, Python,QA. Contact Center AI Platform CI/CD, You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects. Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform

As a Delivery Manager/Solution Architect specializing in Google Dialogflow and CCAI, you will be responsible for utilizing your 12+ years of experience to design and deliver cutting-edge solutions in a hybrid role based in Bangalore, Pune, Gurugram, or Noida. Your primary qualifications include a Bachelor's degree in computer science, engineering, information technology, or a related field, along with at least 6 years of progressive experience in software development or technical consulting. You should have a minimum of 3-5 years of hands-on experience in designing and implementing Google CCAI solutions, specifically focusing on CCAI Agent Assist and Dialogflow (ES/CX). A deep understanding ...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks a...

Role & responsibilities: Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX. Craft clean, efficient, and maintainable code adhering to industry best practices and standards. Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to u...

Role: CCAI Development Fulltime (Work from office Mon-Fri) Location: Hyderabad Dialogflow, CCAI Development, Conversation design, Python,QA. CI/CD, You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects. Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform

Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also...

Role & responsibilities Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructur...

Experienced Google Dialog flow/ CCAI for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI, primary focus on CCAI Agent Assist and Dialogflow CX.

Job Description We are seeking an enthusiastic and communicative Solution Architect to lead the design and implementation of voice solutions on the Google Platform. This role requires deep expertise in system architecture, API integrations, and data mapping while collaborating with cross-functional business and development teams. The Solution Architect will oversee new projects from conception to delivery, ensuring best practices, scalability, and compliance with business and technical requirements. Key Responsibilities: Design end-to-end solutions that align with enterprise environments and business needs. Establish and promote best practices, reusable design patterns, and architectural sta...