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Taskus
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Taskus

2 - 7 years

8 - 18 Lacs

Gurgaon Haryana India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Chat Process Customer Support Chat Support Blended Process

Work Mode

On-site

Job Type

Full Time

Job Description

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
Navigate internal and external documentation and resources to provide world-class service;Identify and escalate priority or unresolved issues to appropriate internal teams;Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
Participate in all mandated internal and external training and/or seminars; andGet to know, understand, and comply with TaskUs policies and procedures.
How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

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