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Kotak Mahindra Bank
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Team Member-Process-Credit Card-Marketing HO

Team Member-Process-Credit Card-Marketing HO

Kotak Mahindra Bank

3 - 5 years

3 - 7 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

outbound rca sql queries ms sql publishing sales data management mis mysql management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Below are the JD/role details:

Managing outbound calling vendor data upload, ID management, service requests & reports.

Coordinating with vendor, IT, ops and other departments for various daily activities or escalations.

Ensure RCA and DNC mails are reverted and actioned within TAT.

Managing Card Sales escalations and ensuring customer requests are handled within TAT.

Supporting data management & lead booking.

Conducting regular audits and publishing reports for activities.

Ensuring all outbound processes are documented & reviewed timely.

Ensuring all reports are published timely and accurately.

All other activities related to managing OB channel & related activities.

Eligibility Criteria:

Minimum 3 to 5 years MIS & excel experience required

CC Sales, Team handling and coordinating experience will be an advantage

Knowledge of outbound calling function & call centres will be an advantage.

Graduate & above

Knowledge of MS SQL/MY SQL queries would be an advantage

Good written and spoken communication in English

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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