Team Manager Technical Writer

Mission

• To develop high-quality technical information for

  Epiroc products

  and systems to ensure safer operation and maintenance in collaboration with divisional teams.
• Ensure adherence to the teams

  KPI

  and provide a high level of satisfaction and service quality to the customers.
• Continuously improve and be knowledgeable about the

  latest trends

  in this field to provide value addition to the deliverables.

• Responsible for supporting technical literature including Instruction Manuals, User Guides, Datasheets, API documentation, online help files, Automation Manuals for Heavy machinery Automation Software Applications.
• Collaborate with project office, R&D and service operations for the projects which includes discussing the data and information which is to be included in the Product Manuals. Work on Content Management System and Tech Info for publishing of the documents. Ensure effective and timely communication with customers and other stakeholders.
• Generate improvement ideas and apply new technology to develop technical information to meet customer needs and business objective. Lead improvement activities that reduce translation cost, information complexity, and improve content quality.
• Follow the guidelines and workflow to verify that the technical information is in-line with the requirements.
• Interact with customers on regular basis, obtain feedback and implement actions to improve and sustain good customer relations.
• Recruit, coach, mentor and maintain a competent and motivated team.
• Provide continuous feedback to team members and conduct appraisals.
• Manage and upgrade the team competencies in line with the latest development.
• Develop and implement standard methodologies & best practices and upgrade all the internal processes on continuous basis.
• Monitor and own the team level metrics and report as required.
• Ensure following of Epiroc values, integrity, and nurture open culture.
• This position will report to Business Line Manager PSD

Educational / Experience Requirements

• Bachelor’s degree in mechanical

  / Automobile /other discipline

  with

  10 years

  minimum of industrial experience in Mining/Earthmoving /Drilling Equipment/off road vehicles.
• Experience with structured authoring and the development of modular content for single-sourcing and reuse by using enterprise CMS.
• Understanding of core information development processes: content planning, content creation, content review following the specifications as needed.
• Experience in using simplified technical English and xml editors such as X-metal or Oxygen

Knowledge requirements

• Good knowledge of technical literature concepts such as topic-based authoring, minimalism, DITA, XML authoring
• Knowledge in Adobe

  InDesign, X-metal, other Adobe tools, Teamcenter

  and

  Schema ST4

• Problem-solving skills

  and capability to analyse

  customer requirements

  and translate them into actionable tasks.
• Good

  engineering judgment

  and communication skills. Good

  people management

  skills and ability to handle diverse teams.

Personality requirements

• Enthusiastic, able to work well under pressure, attention to details and strong sense of responsibility.
• Excellent interpersonal, communication, analytical and organization skills. Self-starter, goal oriented and clear thinking. Team player - open-minded and flexible

Country and city description

• India & Bengaluru/Chennai