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10.0 - 18.0 years

0 Lacs

Chennai, Bengaluru

Hybrid

Mission To develop high-quality technical information for Epiroc products and systems to ensure safer operation and maintenance in collaboration with divisional teams. Ensure adherence to the teams KPI and provide a high level of satisfaction and service quality to the customers. Continuously improve and be knowledgeable about the latest trends in this field to provide value addition to the deliverables. Job description Responsible for supporting technical literature including Instruction Manuals, User Guides, Datasheets, API documentation, online help files, Automation Manuals for Heavy machinery Automation Software Applications. Collaborate with project office, R&D and service operations for the projects which includes discussing the data and information which is to be included in the Product Manuals. Work on Content Management System and Tech Info for publishing of the documents. Ensure effective and timely communication with customers and other stakeholders. Generate improvement ideas and apply new technology to develop technical information to meet customer needs and business objective. Lead improvement activities that reduce translation cost, information complexity, and improve content quality. Follow the guidelines and workflow to verify that the technical information is in-line with the requirements. Interact with customers on regular basis, obtain feedback and implement actions to improve and sustain good customer relations. Recruit, coach, mentor and maintain a competent and motivated team. Provide continuous feedback to team members and conduct appraisals. Manage and upgrade the team competencies in line with the latest development. Develop and implement standard methodologies & best practices and upgrade all the internal processes on continuous basis. Monitor and own the team level metrics and report as required. Ensure following of Epiroc values, integrity, and nurture open culture. This position will report to Business Line Manager PSD Educational / Experience Requirements Bachelor’s degree in mechanical / Automobile /other discipline with 10 years minimum of industrial experience in Mining/Earthmoving /Drilling Equipment/off road vehicles. Experience with structured authoring and the development of modular content for single-sourcing and reuse by using enterprise CMS. Understanding of core information development processes: content planning, content creation, content review following the specifications as needed. Experience in using simplified technical English and xml editors such as X-metal or Oxygen Knowledge requirements Good knowledge of technical literature concepts such as topic-based authoring, minimalism, DITA, XML authoring Knowledge in Adobe InDesign, X-metal, other Adobe tools, Teamcenter and Schema ST4 Problem-solving skills and capability to analyse customer requirements and translate them into actionable tasks. Good engineering judgment and communication skills. Good people management skills and ability to handle diverse teams. Personality requirements Enthusiastic, able to work well under pressure, attention to details and strong sense of responsibility. Excellent interpersonal, communication, analytical and organization skills. Self-starter, goal oriented and clear thinking. Team player - open-minded and flexible Country and city description India & Bengaluru/Chennai

Posted 1 week ago

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2.0 - 7.0 years

9 - 12 Lacs

Bengaluru

Hybrid

Role & responsibilities Looking for Immediate to 30 days joiners Mode : 3 days WFO Hybrid Location : Whitefield Bangalore Support the Technical Documentation Team globally to identify and document requirements Generate Graphics (Animations) on request Support in User Manuals Content Management and User Manual publication Support in frontloading Tasks like content check and gap analyses Preferred candidate profile 1. Must to Have Completed studies in Technical Documentation or Graphic creation or similar. Ability to articulate and document complex requirements clearly Excellent communication skills in English Willingness to collaborate in international and interdisciplinary teams Independent and structured working style High responsiveness and adaptability in a dynamic environment Knowledge of deriving requirements and process of requirements engineering. Basic product knowledge SCHEMA ST4 Advanced product knowledge Adobe Illustrator

Posted 1 month ago

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3 - 7 years

10 - 16 Lacs

Bengaluru

Hybrid

Senior Engineer - Technical Documentation Bangalore, Karnataka, India Type (Hybrid) Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Technical Documentation Engineer, youll be part of our Systems and Equipments team working as a hybrid employee. Youll get to: Design, create, verify, and publish customer service manuals and operations manuals for technical products using the processes that ensure accuracy, quality, adherence to writing standards. Research and localization of further documents related to service manuals and Operation Manuals. Publishing service manual with Catalog Creator and maintaining our web server. Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs. Provide administrative support to the technical documentation department. Compile and publish customer specific information on a web server. Obtaining and coordinating of order information in cooperation with other departments. Initiating, proceeding, and verifying of documentation translations. The Person: You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Completed commercial training or minimum of 5-8 years professional experience in the technical writing. Experience with DITA and XML based content management systems (preferably Schema ST4). Experience with Adobe creative cloud, InDesign, Illustrator and photoshop. Good knowledge of PTC Windchill and TID Catalog Creator preferred. Excellent level of computer literacy and proficient in MS Office. Excellent communication skills and empathy in dealing with national and international colleagues and business partners. Fluent in English and German language (C1 preferred) High service orientation and friendly demeanor. Structured way of working and own good organizational skills. Knowledge in Excel VBA and SQL queries. And More: We want our company to be a place youll want to be and stay. Being part of our team means youll get to: • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university. • Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion. • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. Whats more, youll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us!

Posted 2 months ago

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