Senior Engineer - Technical Documentation Bangalore, Karnataka, India Type (Hybrid) Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Technical Documentation Engineer, youll be part of our Systems and Equipments team working as a hybrid employee. Youll get to: Design, create, verify, and publish customer service manuals and operations manuals for technical products using the processes that ensure accuracy, quality, adherence to writing standards. Research and localization of further documents related to service manuals and Operation Manuals. Publishing service manual with Catalog Creator and maintaining our web server. Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs. Provide administrative support to the technical documentation department. Compile and publish customer specific information on a web server. Obtaining and coordinating of order information in cooperation with other departments. Initiating, proceeding, and verifying of documentation translations. The Person: You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Completed commercial training or minimum of 5-8 years professional experience in the technical writing. Experience with DITA and XML based content management systems (preferably Schema ST4). Experience with Adobe creative cloud, InDesign, Illustrator and photoshop. Good knowledge of PTC Windchill and TID Catalog Creator preferred. Excellent level of computer literacy and proficient in MS Office. Excellent communication skills and empathy in dealing with national and international colleagues and business partners. Fluent in English and German language (C1 preferred) High service orientation and friendly demeanor. Structured way of working and own good organizational skills. Knowledge in Excel VBA and SQL queries. And More: We want our company to be a place youll want to be and stay. Being part of our team means youll get to: • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university. • Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion. • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. Whats more, youll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us!
