Team Manager

? This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP.

? Will be reporting to the Process Manager.

? This position will require an individual who has a previous and demonstrated ability of success in - Proven people management skills - Service delivery

? This position will require the ability to motivate, instill accountability and achieve results.

? This position will require monitoring the effectiveness of a team of Process Associates.

? This position will require the ability to prepare MIS reports.

? This position will require the ability to interact with Customers and manage their queries.

? This position will require providing day-to-day coordination on the activities of the team.

? This position will require attending and responding to written/electronic correspondence.

? Candidate should have been in a Assistant manager /Team leader role, on papers for at least 2 years

? Should have exposure to handling 15-20 FTEs

? Should be only from an international non voice background.

Specifications (Skill set):

? Graduate/Post Graduate (Preferably Commerce).

? Good academic record (50% or above).

? Excellent communication skills (Verbal and Written).

? Strong analytical skills

? Minimum 7 years of post qualification experience in BPO/KPO industry