Team Manager (BPO)

Hiring for my client.

Job Title:

Location:

Department:

Reporting To:

Budget:

Key Responsibilities:

1. Understand operational requirements and research best practices to design and implement efficient processes and tools.
2. Lead and manage a team of 10+ FTEs to consistently deliver high-quality customer service.
3. Foster a collaborative and performance-driven team environment.
4. Drive team effectiveness, motivation, and accountability to achieve business outcomes.
5. Prepare and analyze MIS reports to support performance tracking and decision-making.
6. Interact with customers to address queries and ensure high satisfaction levels.
7. Coordinate and monitor daily team activities and ensure timely task completion.
8. Handle and respond to written and electronic communication professionally.

Eligibility Criteria:

• Experience:

  Minimum 4 years of experience in the BPO/KPO industry, specifically in the Insurance domain.

• Team Management:

  Minimum 1 year of experience as a

  Team Lead (on paper)

  and must be currently designated as a TL.

• Team Size:

  Should have managed a team of 10 or more associates.

Work Location:

• Brigade Magnum

  , International Airport Road, Amruthahalli, Kodigehalli Gate, Hebbal, Bangalore – 560092