Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Gurgaon
>
Indiagold
>
Team Lead/SME-Customer Support & Retention

Team Lead/SME-Customer Support & Retention

Indiagold

5 - 8 years

4 - 6 Lacs

Gurgaon

Posted:2 months ago| Platform:

Apply

Skills Required

Team Leading Skills Customer Service Management Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who Are We Looking For? We seek a Customer Service Leader with 5+ years of experience , including 2+ years in a leadership/SME role . Strong communication in Hindi & English is required; knowledge of a South Indian language is a plus. Key Responsibilities Lead & mentor a team of Customer Service Executives. Handle escalations and ensure SLA adherence across calls, emails, and chat. Conduct training sessions and improve team performance through feedback. Oversee welcome calls, query resolution, and customer interactions . Analyze and categorize customer feedback for process improvements. Ensure CRM documentation and compliance with service protocols. Key Skills & Qualifications 5+ years in Customer Service, 2+ years in leadership/SME role . Strong people management, problem-solving, and escalation handling . Proficiency in CRM tools and multi-channel support. Why Join Us? Leadership role in a dynamic, customer-focused environment. Career growth & development opportunities . Would you like any further refinements?

More Jobs at Indiagold

Team Lead/SME-Customer Support & Retention

Gurgaon

5 - 8 yrs

INR 4 - 6 Lacs

Recruitment Manager - Gurgaon

Gurgaon

4 - 8 yrs

INR 4 - 6 Lacs

Hiring -Team Lead (DSA) - Gold Loans - Hyderabad, Mumbai and Pune

Hyderabad, Pune, Mumbai (All Areas)

7.0 - 12.0 yrs

INR 5 - 8 Lacs

Hiring - Loan Manager - Gold Loan - Chennai

Chennai

1.0 - 6.0 yrs

INR 1 - 4 Lacs

Loan Manager - Gold Loan - Hyderabad

Hyderabad

1.0 - 6.0 yrs

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Team Leading Skills Interview Now

My Connections Indiagold

Download Chrome Extension (See your connection in the Indiagold )

Download Now

Indiagold

www.indiagold.co

Financial Services / Fintech

N/A

51-200 Employees

16 Jobs

Key People

Nitin Misra

Co-Founder & CEO
Rahul Khosla

Co-Founder
Sanjay Agarwal

Chief Financial Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Team Lead/SME-Customer Support & Retention

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Indiagold

Mock Interview

Download Chrome Extension (See your connection in the Indiagold )

RecommendedJobs for You

Team Lead/SME-Customer Support & Retention

Loss mitigation/Home Retention Process|| US Mortgage|| Bengaluru

Vice President Delivery

Delivery Boy

Delivery Lead Manager

Delivery Director - Healthcare Testing

Delivery Lead 2

Service Delivery Lead

Service Delivery Planner Lead

Delivery Lead Collections - US Healthcare, RCM Only

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Team Lead/SME-Customer Support & Retention

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Indiagold