Team Leader/Supervisor

Job Description:- Team Leader- Field/ Supervisor

Nilachal credit management Private Limited was established in 2019 under SARFASI Act is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal credit management private limited are looking for an enthusiastic and engaged Team Leader-Operation.

Job Role: Team Lead – Field/ Supervisor

Team: Collection Base

Location: Shillong

Employment Type: Full Time

Job description

Candidate should have experience in agency model

Responsibilities and Roles:-

• Setting their team’s goals and communicating them effectively
• Developing and implementing plans and strategies
• Delegating responsibilities to team members according to their expertise
• Resolving internal conflicts and boosting up the team’s morale
• Using key metrics to keep the track of team progress
• Managing and allocating the team’s resources
• Listen to team members’ feedback and resolve any issues or conflicts
• Visit Customers house along with Field Executive to recover the EMI Collection.

Preferred candidate profile

1. Graduate with 2+ years’ experience in managing a Field Executive in recovery and collection.

2. Track-record of achieving target of 100%.

3. Manage a team of assisted channel specialists to drive business and growth.

4. Deliver production metrics in terms of attendance, call adherence, conversion.

5. Manage quality and training needs.

6. Ensure targets are met both in terms of value and number of accounts.

7. Ready to handle pressure and interested to work in a start-up environment.

8. Excellent communication.

9. Proven work experience as a team leader or supervisor

Preferred Location: - Aizawl, Dimapur, Jowai, Khleihriat, Tura

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Work Location: In person

Application Deadline: 20/07/2025
Expected Start Date: 27/06/2025