Team Leader

Experience

: 4.00 + years

Salary

: INR 400000-700000 / year (based on experience)

Shift

: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type

: Office (Bengaluru)

Placement Type

: Full time Permanent Position

(*Note: This is a requirement for one of Uplers' client - Shaadi.com)What do you need for this opportunity?Must have skills required:Customer Service, Customer Support, Post sales service, After sales serviceShaadi.com is Looking for:

As a Team Leader for VIP Lite, you’ll be the fearless captain of a crew that takes care ofour premium members post-sale—ensuring they stay happy, supported, and ready torenew. Think of yourself as the bridge between amazing service and happy-ever-after's.

Your Day-to-Day Superpowers

• Post-Sales Rockstar: Drive amazing post-sales experiences for our premium
  

members.

• Coach & Cheerleader: Mentor your team like a pro and help them hit those
  

targets.

• Metrics Mastermind: Keep an eye on the biggies—CSAT, AHT, SLA,
  

shrinkage, attrition & more.

• Escalation Whisperer: Handle tough customer escalations with grace (and
  

maybe a smile).

• Performance Tracker: Review numbers, trends, and dashboards like a true
  

data ninja.

• Team Vibes Manager: Keep the energy high, the team motivated, and
  

attrition low.

• Workflow Wizard: Continuously tweak and upgrade processes to make
  

things smoother.
Cross-Team Collaborator: Work with IT, HR, Training & Quality teams to keepthe engine running smoothly.

• Trainer-in-Chief: Spot training needs and make sure your agents are always
  

leveling up.

What You Bring To The Table

• At least 3 years of experience in Customer service roles.
• Strong in objection handling—you can turn a "no" into a "tell me more."
• Detail-obsessed and super organized—you basically live in your
  

dashboards.

• Comfortable leading a team in a fast-paced environment.
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!