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Strada
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Team Leader-UK Payroll

Team Leader-UK Payroll

Strada

3 - 7 years

5 - 9 Lacs

Kochi Chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

Training ISMS Performance management Diversity and Inclusion Issue resolution Management Resource management Continuous improvement Forecasting Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

It s why we re so driven to connect passion with purpose. Our team s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Overall objective of the Role

The primary responsibility will be to take care of day to day work allocation to UK Payroll Administrator interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.
To provide an effective and efficient UK payroll service to customers, ensuring the accurate and timely payment of their employees salaries
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA s. He would report into the Process Manager and should support in process supervision

Main Responsibilities:

Strategic

Co-ordinating with the Transition team during testing phase

Client Handling, Support And Communication

Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis

Reports

Report Progress At A Team Level - Keep PM Updated
Responsible For Ensuring Quality Documentation Is Up To Date

Resource Management

Engaging In Periodic Resource Estimation/ Planning
Analysing and Forecasting Attrition(Team Level) - Inform PM As Required
Controlling Attrition / Absenteeism /Responsible For Resource Utilization
Responsible for maintaining and updating team skills matrix & other process documents

Performance Management

Conducting Daily/Weekly Production Feedback Sessions - Providing Feedback On Quality And SLA Issues And Team Targets
Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates
Ensuring Process/ Refresher Training Is Conducted As Required
L&D & HR - Interface - Training Nominations RnR nominations - Providing Inputs To PM
Appraisals - Midterm/ Annual - Provide Feedback And Inputs On Team Members To PM

Employee Life Cycle

Trainee Appraisals - Providing Feedback To PM
Coordinating Joining Formalities & Exit Formalities- ID/ Login Creation, etc. For New Team Members, Resignation formalities - Keep PM Update
Tracking Attendance/ Absenteeism Of Team - Inform PM
Pay Roll Interface - Collecting And Distributing Salary Slips/ Cheques Of Team
Ensuring Grievances Are Handled Effectively And Escalating As Required
Responsible For Leave Planning
Conducting One On One Sessions With the Team

Production

Ensuring Production through Optimal Work Allocation And Monitoring)
Resolving Daily Queries And Problems Of Team Members
Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required
Responsible For Shift Monitoring And Control
Responsible For Daily Reporting - MOM Etc.
Collecting Team Metrics
Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents
Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients
Ensuring Issue Resolution
Providing Feedback On Quality Issues
Ensuring Continuous Improvement Of Team Metrics
Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process

Compliance

Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.
Ensuring All Process SLAs Are Met
Ensuring ISMS Compliance for all processes handled
Adhering to company policies, Rules & Regulations
Adhering to Work Timings, Leave Schedules

Requirements
Graduate from any stream / Diploma Holder PC Literacy - Word and Excel (Basic Level) Good technical knowledge of UK payroll and payroll systems MBA (preferably) Supervisory/team handling experience is mandatory.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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Team Leader-UK Payroll