Team Leader - Tele Collection, Pune

About

Fibe is one of Indias leading consumer lending apps focused on young, aspirational, and tech-savvy Indian consumers. It is building a financial ecosystem that enables the mid-income group and the underserved segments to fulfil their financial aspirations. Fibe offers a range of financial products, including cash loans, long-term personal loans, and Impact loans for sectors like Healthcare, Education, Green Finance, Loan Against Mutual Funds, making affordability more accessible.

Fibe has grown multifold over the years and emerged as a market leader in providing financial assistance to young middle-income and underserved groups in India. Due to its scalable business model, Fibe has recently been upgraded to A- by CARE Ratings and has access to debt lines from leading banks, NBFCs and wholesale debt markets. It has been certified with ISO/IEC 27001 for its Information Security Management System (ISMS). Fibe has disbursed more than 7 million+ loans worth Rs. 26,000 Cr+ since inception through its lending partners.

• Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year

(Silver)

• ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing •Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services •Winner of G20 Digital Innovation Alliance Best Startup in Fintech •Great Place to Work Certified

Core Responsibilities:

1.Manage day to day activities of the team and their performance.

2.Monitoring calls and guide Tele-callers to achieve and improve on the performance & delegating task to team members.

3.Set goals and handle tele-callers by coaching on sound Collections practices.

4.Regular feedback to tele-callers.

5.Ensure team meets daily Collection target.

6.Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.

7.Motivating the team to achieve team and organizational goals.

8.Developing and implementing a timeline to achieve targets.

9.Conducting/ facilitating training of team members to maximize their potential.

10.Conducting weekly performance review.

11.Creating a pleasant working environment that inspires the team. Key personal competency.

Preference and Qualification:

1.Excellent communication skills (written & oral)

2.Graduation Compulsory

3.1-3 years of experience as Team Leader in Collection Domain

4.Immediate joiners will be preferred.

Preference and Qualification:

1.Excellent communication skills (written & oral)

2.Graduation Compulsory

3.1-3 years of experience as Team Leader in Collection Domain

4.Immediate joiners will be preferred.