Team Leader-Pre Sales

Job Description Be responsible for meeting and exceeding the city-level targets along with your own OKRs. Be responsible for continuously developing a team of agents into fantastic relationship executives. Be responsible to ensure that key productivity metrics like dialled calls, MQLs of each team member is achieved. Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized. Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time. Take responsibility for real-time call queue management in order to ensure hygiene of input metrics. Be responsible for schedule adherence of each & every individual within the team. External Skills And Expertise Graduation / Post Graduation or equivalent 3-4 yrs of relevant experience in handling a team inside sales or pre sales agents. Track record of over-achieving targets Strong phone presence and experience outbound/telesales calling Experience in driving productivity & performance metrics goals Experience working with Salesforce.com or similar CRM Excellent verbal and written communications skills Strong listening and presentation skills Proven pre sales / inside sales experience Ability to multitask, prioritize, and manage time effectively Display a high level of professionalism, integrity, and maturity. Understanding of home interiors domain will be an added advantage Show more Show less