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Pes Hr Services
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Team leader -operations

Team leader -operations

Pes Hr Services

8 - 10 years

|

4 - 8 Lacs

Mumbai Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Team Management International Voice Process credit card support Loan Processing lending operations

Work Mode

On-site

Job Type

Full Time

Job Description

Lead and manage a team handling international voice support for banking products such as credit cards, loans, and lending
Monitor team performance and ensure adherence to quality, productivity, and customer service standards
Provide training, coaching, and mentoring to team members to improve service delivery
Handle escalated customer interactions and ensure timely resolution
Coordinate with operations and quality teams to drive process improvements
Prepare performance reports and assist in workforce planning
Ensure compliance with company policies and regulatory requirements
Preferred knowledge of credit card, loan, or lending processes to support domain-specific escalations

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