Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Understand the Cash Application Process Perform Accurate Payment Matching Learn Collection Strategies and Policies Analyze Aging Reports Manage Disputes and Deductions Measure and Improve Performance Understand the Billing Process Manage Exceptions and Discrepancies Monitor and Report Billing Performance Understand the Importance of Master Data Understand the Purpose of Customer Reconciliation Learn the Reconciliation Process identify Situations for Issuing debits / credit Notes Understand the Concept of Ageing Analysis Use Ageing Reports for Decision-Making Ensure Data Accuracy and Integrity.
Our most successful candidates will have: - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Ok to work in US shifts and work from office.
Sutherland
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