Team Leader

Northern Trust

1 - 8 years

15 - 16 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

front office wealth management data management fixed income reconciliation cash management capital market investment management risk management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and organise work
Ensure that the team is aligned to overall operations objectives
To ensure due oversight and controls over the daily processes covered by the team.
To ensure due oversight and controls over the processes. Maintenance of joint issue log. Chair weekly meetings to review this.
Reconciliation has performed with 100% accuracy level and completed within expected timelines as defined in the SLA
Proactively manage workflow, adhering to agreed client SLA s and turnaround times for resolution of queries.
Assess exceptions and deviations from the standard support processes and takes appropriate action to ensure correct and timely processing
Conduct Procedure and work flow reviews to identify opportunities to increase efficiency. Identifies process improvements and service delivery using creative and proactive measures.
Provide information on the status/progress of exceptions and resulting processes to other departments
Advise junior staff on resolution of problems
Manage the performance of employees within the team
Ensure team familiar with and understand requirements described in the Clients SLA s, BCP s etc.,
Manage and maintain Key Performance Indicators for the functional areas under their control
Escalate issues to onshore location when appropriate
Maintain training and talent matrix for the team.

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