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Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Track KPIs like response time, resolution time, quality scores, and client satisfaction; prepare and deliver performance reports.
  • Supervise and manage a team of emergency response personnel (EMTs, drivers).
  • Ensure adherence to response time benchmarks and protocols during emergency calls.
  • Monitor daily ambulance operations, readiness, and shift schedules.
  • Conduct regular training, drills, and performance reviews for team members.
  • Liaise with control room, hospital networks, and local authorities during emergencies.
  • Ensure all ambulances are adequately equipped, clean, and maintained.
  • Handle on-ground conflict resolution and escalate critical issues to higher management.
  • Maintain accurate records of incidents, response times, and operational metrics.
  • Promote a culture of safety, efficiency, and compassion in all field operations.
  • Perform audits and surprise checks to ensure compliance with SOPs.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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