Team Leader International Voice Process

Job Description: We are seeking a dynamic Team Leader or Subject Matter Expert (SME) with a background in international voice processes to supervise a team of 20+ agents. The ideal candidate should possess strong people management skills, effective communication abilities, and prior experience in BPO voice operations. Key Responsibilities: - Supervise and lead a team of 20+ agents in an international voice support environment. - Monitor and oversee daily performance metrics such as AHT, Quality, and CSAT. - Provide coaching, mentorship, and motivation to team members to help them achieve individual and team KPIs. - Conduct regular one-on-one sessions, team huddles, and performance evaluations. - Manage escalations, client communications, and drive process improvement initiatives. Skills Required: - Experience in leading teams in an international voice support setup. - Proficiency in monitoring and managing performance metrics. - Strong coaching and mentoring skills to enhance team performance. - Excellent communication skills for effective client interactions. - Ability to drive process improvements and handle escalations efficiently. Other Details: - Job Title: Team Leader - International Voice Process - Industry Type: ITES/BPO/KPO - Functional Area: ITES/BPO/Customer Service - Required Education: XII HSC - Employment Type: Full Time, Permanent Key Skills: - BPO - BPO Services - Customer Support - Customer Support Executive - International Voice Process - Leadership - Team Handling - Voice Process Additional Information: - Job Code: GO/JC/109/2025 - Recruiter Name: Brindha Kamaraj,