Team Leader International Voice Process

🚀 We’re Hiring: Team Leader – Operations

Location:

Work Mode:

Schedule:

Salary:

Mandatory Requirements:

• Any Graduate
• Minimum

  2+ years of BPO experience

• At least

  1 year as Team Leader

  for

  International Voice Process

• Immediate Joiners Preferred

Key Responsibilities:

✔ Drive team performance and manage escalations

✔ Prepare and publish performance reports (Daily/Weekly/Monthly)

✔ Collaborate with cross-functional teams for process improvements

✔ Motivate and guide team members to deliver exceptional customer experience

✔ Ensure quality standards and continuous improvement

What We’re Looking For:

✅ Proven leadership in customer support

✅ Strong communication and decision-making skills

✅ Proficiency in MS Excel and KPI management

✅ Excellent organizational and time-management abilities

Preferred:

• Exceptional English communication skills
• Customer-first mindset with strong analytical abilities

Contact Details- 8114915564, lipika.palo@teleperformancedibs.com