Team Leader International Voice Process Golden Opportunities

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Team Leader in an international voice process, your role will involve managing a team of 20+ agents in a dynamic environment. Your strong people management skills and background in BPO voice operations will be essential for success in this position. Key Responsibilities: - Lead and supervise a team of 20+ agents in an international voice support setting. - Monitor and manage daily performance metrics such as AHT, Quality, and CSAT. - Coach, mentor, and motivate team members to achieve individual and team KPIs. - Conduct regular one-on-one sessions, team huddles, and performance reviews. - Handle escalations, client interactions, and drive process improvement initiatives. - Ensure adhere...

Posted 6 days ago

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Process Specialist foundit

0.0 - 4.0 years

0 - 0 Lacs

ahmedabad, gujarat

On-site

As a Chat Support role at TTEC, you will be part of a multinational company known for its global customer experience technology and services. Your responsibilities will include providing customer support, engaging in digital customer interactions, utilizing AI-powered solutions, and offering business process outsourcing services. To excel in this role, you should possess strong written communication skills with a keen focus on grammar and structured responses. As part of the selection process, candidates will undergo a written chat-based assessment to determine their suitability for the position. Whether you are a fresher or an experienced professional, this opportunity at TTEC offers a comp...

Posted 3 weeks ago

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Business Development BPO Swift Prosys Pvt Ltd

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Business Development Professional in the BPO sector of the Publishing Industry, specifically focusing on ePub Conversion services, you will play a crucial role in identifying, developing, and managing new business opportunities. Swift ProSys Pvt. Ltd., a renowned provider of digitization services, is looking for a dynamic individual with 5 to 7 years of experience in Business Development, preferably within Publishing, ePublishing, or Content Services. Swift ProSys specializes in content transformation, XML and ePub conversion, and document processing for global clients, offering reliable and cost-effective BPO solutions to publishers, libraries, and aggregators worldwide. Your primary r...

Posted 1 month ago

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Team Leader - International Voice Process Golden Opportunities

5.0 - 10.0 years

6 Lacs

bengaluru

Work from Office

Job Overview: We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Ensure shift discipline, attendance adherence, and manage t...

Posted 1 month ago

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Team Leader International Voice Process Golden Opportunities

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Job Description: We are seeking a dynamic Team Leader or Subject Matter Expert (SME) with a background in international voice processes to supervise a team of 20+ agents. The ideal candidate should possess strong people management skills, effective communication abilities, and prior experience in BPO voice operations. Key Responsibilities: - Supervise and lead a team of 20+ agents in an international voice support environment. - Monitor and oversee daily performance metrics such as AHT, Quality, and CSAT. - Provide coaching, mentorship, and motivation to team members to help them achieve individual and team KPIs. - Conduct regular one-on-one sessions, team huddles, and performance evaluation...

Posted 2 months ago

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Business Development Executive (Digital Marketing Services) Ramcap International

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Business Development Executive (Digital Marketing Services) at Ramcap International in Gurugram, you will play a crucial role in driving growth and client success through new business development, lead generation, business communication, and account management. Your responsibilities will include identifying and pursuing new business opportunities, generating leads, effectively communicating with clients, and managing accounts. Your strong business acumen, excellent communication skills, and experience in account management will be key assets in achieving business growth and client satisfaction. To excel in this role, you should have a proven track record in driving business growth and c...

Posted 2 months ago

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