Team Leader International Voice Process Golden Opportunities

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Job Description: We are seeking a dynamic Team Leader or Subject Matter Expert (SME) with a background in international voice processes to supervise a team of 20+ agents. The ideal candidate should possess strong people management skills, effective communication abilities, and prior experience in BPO voice operations. Key Responsibilities: - Supervise and lead a team of 20+ agents in an international voice support environment. - Monitor and oversee daily performance metrics such as AHT, Quality, and CSAT. - Provide coaching, mentorship, and motivation to team members to help them achieve individual and team KPIs. - Conduct regular one-on-one sessions, team huddles, and performance evaluations. - Manage escalations, client communications, and drive process improvement initiatives. Skills Required: - Experience in leading teams in an international voice support setup. - Proficiency in monitoring and managing performance metrics. - Strong coaching and mentoring skills to enhance team performance. - Excellent communication skills for effective client interactions. - Ability to drive process improvements and handle escalations efficiently. Other Details: - Job Title: Team Leader - International Voice Process - Industry Type: ITES/BPO/KPO - Functional Area: ITES/BPO/Customer Service - Required Education: XII HSC - Employment Type: Full Time, Permanent Key Skills: - BPO - BPO Services - Customer Support - Customer Support Executive - International Voice Process - Leadership - Team Handling - Voice Process Additional Information: - Job Code: GO/JC/109/2025 - Recruiter Name: Brindha Kamaraj,

Posted 1 week ago

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Business Development Executive (Digital Marketing Services) Ramcap International

2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Business Development Executive (Digital Marketing Services) at Ramcap International in Gurugram, you will play a crucial role in driving growth and client success through new business development, lead generation, business communication, and account management. Your responsibilities will include identifying and pursuing new business opportunities, generating leads, effectively communicating with clients, and managing accounts. Your strong business acumen, excellent communication skills, and experience in account management will be key assets in achieving business growth and client satisfaction. To excel in this role, you should have a proven track record in driving business growth and client success. Knowledge of digital marketing and BPO services would be advantageous. A Bachelor's degree in marketing, Business, or a related field is required for this position. Additionally, as this is a full-time on-site role, having a bike is mandatory to fulfill the responsibilities effectively. Join us at Ramcap International and be part of a leading provider of digital marketing and BPO services, where innovation, quality, and customer satisfaction are at the core of our operations.,

Posted 3 weeks ago

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