Team Leader – International Voice Process - Bangalore - GO%2FJC%2F109%2F2025

Job Description

Job Description Job Title: Team Leader – International Voice Process Job Overview We are looking for a dynamic Team Leader or Subject Matter Expert (SME) with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Skills Required RoleTeam Leader – International Voice Process - Bangalore Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education XII HSC Employment TypeFull Time, Permanent Key Skills BPO BPO SERVICES CUSTOMER SUPPORT CUSTOMER SUPPORT EXECUTIVE INTERNATIONAL VOICE PROCESS LEADERSHIP TEAM HANDELING VOICE PROCESS Other Information Job CodeGO/JC/109/2025 Recruiter NameBrindha Kamaraj Show more Show less