Team Leader

IDP

6 - 14 years

8 - 16 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

employee training relationship building manager technology customer service customer complaints research ms office auditing testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Communicates deadlines and goals to team members
Audit calls and provide constructive feedback to tele-callers
Develops strategies to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission related objectives, and deadlines
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Required experience

Leadership Skills
Strong Oral and Written Communication
Employee Training Experience
Strong Relationship Building skills
Customer Service Skills, Knowledge of MS office
Technically sound to adopt latest software
Must be graduated

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