Team Leader- Freight forwarding

As a Customer Service Representative, your role will involve handling incoming customer inquiries related to pricing, shipments, and service support via phone, email, or CRM tools. You will work closely with the pricing team to prepare and coordinate price quotations, tenders, and rate cards. Your responsibilities will also include assisting UAE-based clients with real-time updates, order tracking, service status, and issue resolution. Communication with internal teams such as Sales, Logistics, and Finance is essential to ensure timely responses and accurate pricing. Additionally, you will be responsible for maintaining pricing records, responding to RFPs/RFQs, and updating CRM/systems with the latest information. Following up on quotations to convert leads and support account retention, handling customer complaints professionally, and supporting the sales team with backend documentation and pricing reports are crucial aspects of this role. Ensuring compliance with UAE business practices and customer expectations is also part of your responsibilities. Qualifications and Skills Required: - Bachelors degree/Master's degree in logistics or equivalent. - 15 years of customer service experience. - Strong understanding of pricing processes in logistics, retail, or services. - Ability to work UAE business hours and handle UAE clients professionally. - Proficiency in MS Excel, CRM tools, and ERP systems (e.g., SAP, Salesforce). - Strong organizational and multitasking skills. - Attention to detail and problem-solving attitude. Please note that this is a full-time position requiring in-person work at the specified location.,